PRIVACY POLICY

Haks & Co ("we," "us," "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide to us through our website www.haksandco.com ("Site"). This policy complies with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

By using our Site, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

1.1 Personal Information

• Contact Information: This includes your name, email address, phone number, and mailing address.
• Payment Information: We may collect your payment card details and billing address for processing transactions.
• Account Information: If you create an account with us, we collect your username, password, and other registration details.

1.2 Non-Personal Information

• Usage Data: We may collect information on how the Site is accessed and used. This includes your IP address, browser type, pages visited, time spent on those pages, and other diagnostic data.
• Cookies: We use cookies and similar tracking technologies to monitor activity on our Site and store certain information. You can set your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To provide and maintain our services.
• To process transactions and send order confirmations.
• To communicate with you, including responding to inquiries and sending promotional materials.
• To improve our Site, products, and services.
• To comply with legal obligations and protect our rights.

3. Legal Basis for Processing Your Information

We process your personal information on the following legal bases:

• Contractual Necessity: Processing your data is necessary for the performance of a contract to which you are a party, such as processing your orders and payments.
• Consent: We rely on your consent for direct marketing communications. You can withdraw consent at any time.
• Legitimate Interests: We may process your data for legitimate business interests, such as improving our services and safeguarding our Site.
• Legal Obligation: We may process your data to comply with legal requirements, such as tax and accounting obligations.

4. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service Providers: We may employ third-party companies and individuals to facilitate our services (e.g., payment processing, order fulfillment). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal data.
• Deletion: You have the right to request the deletion of your personal data where there is no compelling reason for its continued processing.
• Objection: You can object to the processing of your personal data where we rely on legitimate interests as our legal basis.
• Restriction: You can request that we restrict the processing of your personal data in certain circumstances.
• Portability: You have the right to request that we transfer your data to another organization or directly to you in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at haksandco@gmail.com .

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements.

8. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." You are advised to review this Privacy Policy periodically for any changes.

TERMS AND CONDITIONS

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By purchasing our products or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Acceptance of Terms

By accessing or using our website and services, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree with any part of these Terms, you must discontinue using our services immediately.

2. Eligibility

You must be at least 16 years old or the legal age of majority in your jurisdiction to purchase products from Hak’s & Co. By placing an order, you confirm that you meet this requirement.

3. Products and Pricing

All prices are listed in [GBP]. We reserve the right to change prices at any time without notice. Product descriptions, specifications, colors, and other details are provided as accurately as possible, but we do not warrant that these are complete, accurate, or error-free.

4. Order Acceptance

All orders are subject to acceptance by Hak’s & Co. We reserve the right to refuse or cancel any order for any reason, including errors in product description or pricing, or if the product is no longer available. If your order is canceled, we will notify you and provide a full refund.

5. Payment Terms

We accept payment through our website. Payment must be received in full before your order is processed. You are responsible for any taxes, duties, or other fees associated with your purchase.

6. Shipping and Delivery

We ship products worldwide. Shipping costs and delivery times vary depending on your location and will be provided at checkout. We are not responsible for delays or damages that occur during shipping, but we will do our best to assist you in resolving any issues.

7. Returns and Refunds

We offer a 15 day return policy from the date of delivery. Products must be returned in their original, unused condition with all packaging and tags. Customized or personalized products are not eligible for return. Refunds will be issued to the original payment method within 3 days of receiving the returned product after the investigation procedure for the refund. 

8. Warranty

Hak’s & Co watches come with a 2 year warranty covering manufacturing defects. The warranty does not cover normal wear and tear, damage caused by accidents, misuse, or unauthorized repairs. To make a warranty claim, please contact our customer service at Haksandco@gmail.com

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Hak’s & Co or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written permission.

10. Limitation of Liability

Hak’s & Co is not liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our products or website. Our total liability to you for any claim arising from or related to these Terms or our products will not exceed the amount you paid for the product in question.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of The United Kingdom. Any disputes arising from these Terms or your use of our products or services will be resolved exclusively in the courts of The United Kingdom.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms.